Careers at Inverlochy

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We currently have the following positions available:

INVERLOCHY CASTLE ASSISTANT MANAGER

POSITION SUMMARY:

The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests and employees.

ASSISTANT GENERAL MANAGER DUTIES AND RESPONSIBILITIES:

* Assists the General Manager in day to day operations.
* Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
* Provides training to staff and HOD's.
* Monitors Guest feedback
* Selects or assists in the selection of hotel staff and completes all new hire paper works.
* Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
* Assists General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
* Ensures full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
* Builds management loyalty through proactive communication, setting and managing expectations and delivering solid business results.
* Assists GM in key property issues including capital projects, customer service and refurbishment.
* Assists General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
* Performs daily, weekly and monthly property inspections.
* Ensures property, grounds, physical plant and work areas maintained to
standard.
* Builds strong working relationships and communications with hotel
staff, HOD's and other departments to ensure maximum operating effectiveness
and fulfilment of special event need.
* Covers shifts is all departments as scheduled by the General Manager.
* Monitors maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provides status report to GM.
* Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
* Performs sudden audits on rooms and other operating areas.
* Provides effective leadership to hotel team members.
* Ensures hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
* Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
* Must be available 24/7 in case to respond to any guest or employee emergencies.
* All Other duties as assigned by the General Manager or Management.

PREREQUISITES:

Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals, and provide coaching, advice and assistance as required.

Available to work when needed, including weekends, holidays, and nights.

EXPERIENCE:

At least 1 or 2 years of experience with 5 star experience in similar background.

CVs: nikigillies@icmi.co.uk

Chef de Partie

Inverlochy Castle is currently looking for a Chef de Partie to join the Kitchen team. We pride ourselves on the highest level of service, and attention to detail is paramount. Inverlochy Castle has a long-standing reputation as Scotland's finest country house hotel with 17 luxurious bedrooms, a 3 AA Rosette Restaurant and also the longest standing member of Relais and Chateaux in Scotland.

If you think you have what it takes to join our passionate kitchen team at Inverlochy Castle then please contact us; this is a full time position and you must be eligible to work within the United Kingdom.

Candidates should be of the highest professional calibre, able to organise and highly motivated.

We offer a competitive salary with service charge and holiday package.

Applications can be made by email to - scottcampbell@inverlochy.co.uk

Duty Manager

Inverlochy Castle is currently looking for an experienced/confident Duty Manager to join our management team.
We pride ourselves on the highest level of service, and attention to detail is paramount. Inverlochy Castle has a long standing reputation as Scotland's finest country house hotel with 17 luxurious bedrooms, a 3 AA Rosette Restaurant and also the longest standing member of Relais and Chateaux in Scotland. We are constantly voted one of the best small hotels in the world. Candidates should be of the highest professional calibre, able to organize and motivate staff, and not be afraid of hard work i.e. leading by example.

If you think you have what it takes to lead the prestigious team at Inverlochy Castle then please contact us.
This is a full time position and you must be able to work within the United Kingdom.

The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 3 years in a 5 star property at supervisory/management level) courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

We have temporary live in accommodation available and staff meals are provided. If this position is of interest to you and you think you have what it takes to lead the prestigious team at Inverlochy Castle, then please contact us. All applicants must be eligible to work and reside in the UK.

Please email your CV to scottcampbell@inverlochy.co.uk.

Restaurant Manager/Food and Beverage Manager

Inverlochy Castle is currently looking for an experienced Restaurant Manager or Food and Beverage Manager to join our management team.

We pride ourselves on the highest level of service, and attention to detail is paramount. Inverlochy Castle has a long standing reputation as Scotland's finest country house hotel with 17 luxurious bedrooms, a 3 AA Rosette Restaurant and also the longest standing member of Relais and Chateaux in Scotland. We are constantly voted one of the best small hotels in the world. Candidates should be of the highest professional calibre, able to organize and motivate staff, and not afraid of hard work i.e. leading by example. 

If you think you have what it takes to lead the prestigious team at Inverlochy Castle then please contact us.
Temporary live in accommodation is available. This is a full time position and you must be able to work within the United Kingdom. 

The ideal candidate for this position: Must have 1 years previous experience in a similar role (with a minimum of 2 years in a 5 star property at supervisory/management level) courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in fast-paced environment.

Main responsibilities will be ensuring the efficient and effective management of all food and beverage services, running of the restaurant during breakfast, lunch and dinner; training of all staff to the standards set by the company with an aim to progress all team members to a higher position.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

We have temporary live in accommodation available and staff meals are provided. If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

If this position is of interest to you and you would like to be part of our team then please email your CV to kerrywatson@icmi.co.uk.

Waitress/Waiter

Inverlochy Castle is currently recruiting for Waitress or Waiter, this position is a full time position.
We pride ourselves on the highest level of service, and attention to detail is paramount. Inverlochy Castle has a long standing reputation as Scotland's finest country house hotel with 17 luxurious bedrooms, a 3 AA Rosette Restaurant and also the longest standing member of Relais and Chateaux in Scotland.

Candidate’s main objective is to be catering for the guests' needs within the restaurant during Breakfast, Lunch and Dinner. In this "hands on" position, candidates should expect cleaning duties and preparation for the day's business, as well as exemplary service to our guests.

Applicants must have a good level of English both spoken and understanding. Previous experience within hotel/restaurant industry is essential. We do ask that any applications should be in English please.

Applications can be made by email to scottcampbell@inverlochy.co.uk.

Night Porter

Inverlochy Castle is currently looking for a Night Porter to join our team.

We pride ourselves on the highest level of service, and attention to detail is paramount. Inverlochy Castle has a long standing reputation as Scotland's finest country house hotel with 17 luxurious bedrooms, a 3 AA Rosette Restaurant and also the longest standing member of Relais and Chateaux in Scotland. We are constantly voted one of the best small hotels in the world. Candidates should be of the highest professional calibre, able to organize their time and duties and not be afraid of hard work.

If you think you have what it takes to be part of the prestigious team at Inverlochy Castle then please contact us.

The ideal candidate for this position: 2 years experience in a similar role, they will be solely responsibly for the hotel and all guests during their shift so must be focused and attentive, they will be expected to complete all jobs assigned to them in a timely manner and to a set standard so attention to detail is a must.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

We offer a competitive hourly rate and provide uniforms and meals while on duty. This is a permanent position and you must be eligible to work and reside within the United Kingdom

If this position is of interest to you and you would like to be part of our team then please  email your CV to scottcampbell@inverlochy.co.uk.

Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please email your CV to dorotacikala@icmi.co.uk